Shipping policy

Shipping

Shipping is carried out via courier service (DHL, FedEx, or UPS), with delivery generally taking place within 1 to 3 business days following order fulfillment. Shipments can be tracked online by the customer.

Please note that express delivery services are not available for islands and remote areas, for which delivery may take up to 5 business days. Production time must always be added to the estimated shipping time.

Any order marked as “shipped” by the system after 7:30 PM GMT will only be collected by the courier on the following morning; consequently, the tracking link may require several hours before becoming active.

Once an order has been marked as “fulfilled,” no further modifications (including recipient details, shipping address, or similar changes) may be made, even if the parcel is still physically located at our manufacturer’s facility.

Order Cancellation

As each order automatically initiates the on-demand production process with our supplier, who, like us, does not maintain stock inventory (we operate through a dropshipping model), we cannot, in principle, guarantee the cancellation of orders that have already been submitted.

Nevertheless, without assuming any obligation in this regard and in an effort to accommodate customer requests whenever possible, we recommend contacting us promptly via WhatsApp, indicating the relevant order number you wish to cancel.

Taxes and Customs Duties

Shipments outside the European Union and the United Kingdom may be subject to import taxes and customs duties. Such charges are beyond our control and are collected by the customs authorities of the destination country upon importation. Accordingly, customs and administrative charges are non-refundable.

We recommend verifying the applicable customs and import policies of the destination country prior to placing your order.

Events and Force Majeure

Force majeure events, including adverse weather conditions and other unforeseen incidents, may affect delivery times.

CGArté shall not be held liable for delays caused by external circumstances beyond its direct control. In order to minimize any potential issues, our manufacturer works closely with courier services.

Once your product has been shipped, you will receive an email containing all shipping information and real-time tracking updates.