Refund policy

Our Return Policy

Our goal is to ensure that every customer is satisfied with their order. As all of our products are handmade, minor defects resulting from manual craftsmanship may occasionally occur. As a general rule, our supplier identifies any defects before your order is shipped; however, in the rare event that something escapes inspection, all you need to do is notify us. Please find below the procedure to follow in such circumstances:

If the product presents any type of defect, you may return it within 14 days. Please contact us by email, specifying your name and order number. We will provide you with instructions regarding the return procedure, which may be expedited by sending us a digital image of the defect together with a detailed description thereof.

  • In many cases, the issue can be resolved as soon as the validity of the complaint is confirmed via email.
  • If the defect cannot be verified through customer support channels, you may be required to return the product for inspection by the manufacturer.
  • In such case, the manufacturer will assess the product based on its current condition.
  • Please do not return any products without first contacting us at the following email address: cgarteaccessorimoda@gmail.com

Please note that our policy is subject to the following conditions:

  • Non-defective Products: As all our products are handmade to order at the Customer’s request and customized by the Customer (we do not maintain inventory, and each order is automatically forwarded to our third-party dropshipping supplier for production, with production costs being incurred by us in advance and remaining non-recoverable in the event of the return of a product that cannot be deemed defective), pursuant also to Article 59(1)(c) of the Italian Consumer Code (Legislative Decree No. 206/2005), we may accept the return of items only subject to a refund of the amount paid, less the production costs, customs duties, and taxes incurred by us, with all return shipping costs to be borne by the Customer.
  • Defective products: In order to return defective products, you must first contact us by email and provide a written notice describing the issue.
  • We only accept returned products shipped via registered mail with return receipt (“registered delivery with acknowledgment of receipt”), as this provides proof of delivery. Return shipping costs shall be borne by the customer. Should the defect be determined to be attributable to our responsibility, the postal return costs will be reimbursed.
  • Only upon receipt of the product in its original condition may our manufacturer proceed either with the replacement of the item or the repair of the defective product. No monetary refunds shall be issued.
  • Important: The product must be unused; otherwise, it may not be possible to remedy defects arising from the handmade production process.
  • Pursuant to Italian law, customized products cannot be returned, as they are manufactured according to the customer’s specific requests.
  • In the unlikely event of a manufacturing defect, the product will be repaired or replaced free of charge (no cash refunds will be provided).
  • Manufacturing defects include scratches on the product, stitching issues, and hemming defects. We therefore recommend promptly reporting any detected defect and supporting your claim with images, videos recorded upon opening the package, or other relevant documentation. Only the manufacturer is authorized to determine whether a defect qualifies as a manufacturing defect.
  • Please carefully verify your measurements before placing an order. Each product page contains sizing details (particularly for clothing items, which include a complete size chart). Ensure that you order the correct size, and where necessary, check your body measurements, as these are more accurate than standard size charts.

For any questions or concerns, please do not hesitate to contact us.

Thank you and happy shopping!